Our Guarantee
Harmos wants you to be completely and perfectly satisfied, and that is why we offer a 60-day money back guarantee from the date you ordered your product(s). Now don't get me wrong, we'd love to know why you didn't like it, but only if you are willing to tell us. Otherwise, it's 100% satisfaction guaranteed return. No questions asked.
Here's how it works:
✅ Contact our customer service team by emailing harmossmoke@gmail.com, We will provide you with instructions on whether to return the item or if a picture of the product is sufficient.✅ Return the unused portion of your product (or provide the requested images), the original invoice that came with your product (if you don't have that please indicate the date you purchased your product so we can attempt to look it up). We must receive the return within 60 days from the date you originally purchased the item, for the refund to be valid.
✅ It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: we must receive the bag(s) within 60 days from the date you originally purchased the item, for the refund to be valid.
✅ The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.
✅ It usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account(debit card).
120% Service Guarantee
The internet is teeming with stores that offer terrible -- or nonexistent -- customer service. We understand this can be a fear when considering an online purchase, and we back our promise of outstanding service with a 120% guarantee. If you are for whatever reason unhappy with the service we provide, just let us know and we'll credit your account for 20% of your order amount. You read that correctly: We're so confident in our service, we're willing to pay you if you're not completely satisfied with the service you received!
This guarantee backs the customer service you receive (shipping times, communication, ordering experience, etc). Due to the large number of products offered and the need to follow correct installation procedures, this guarantee applies to the service offered during your purchase, not to the performance of your equipment. Refund credits in excess of the original purchase price are limited to $15 per customer.
Limited Warranty
Harmos warrants that under normal use and service and when used in accordance with specifications supplied by Harmos, the Products will be of merchantable quality. Normal wear and tear are expected and is not covered. If the original purchaser experiences any manufacturing-related service issues with the product during the stated period of time, it may return the product to Harmos’s United States location and Harmos will repair or replace such item. Each party shall pay its own shipping costs associated with the shipment of the products. Any Product found to be defective within 4 weeks of delivery will be replaced by Harmos at no cost (including shipping). If any Products do not comply with such warranty, Harmos will, at its option and expense, correct, repair, or replace any defective Products provided, that, in all such cases that sufficient evidence is produced by the original purchaser to establish that the Products are defective. Products that are not purchased, including replacement products, are not warrantied. Harmos MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PRODUCTS AND ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE ARE EXPRESSLY AND SPECIFICALLY EXCLUDED AND DISCLAIMED.
Have a question? Need Assistance? Please email harmossmoke@gmail.com
We Started Harmos To Bring Professional Smoke Flavor To Every Backyard Grill
We Started Harmos To Bring Professional Smoke Flavor To Every Backyard Grill
BORN FROM A LOVE OF FLAVOR
It began with a simple idea: blending real spices into wood pellets to revolutionize home BBQ forever.
SMOKE IS THE SOUL OF BBQ
Our mission is to help you unlock bold, authentic flavors that bring friends and family closer together.
PURITY IN EVERY PARTICLE
We source 100% natural wood and spices, ensuring a safe, clean burn for your family meals
Get In Touch
Have questions about our flavors or need grilling tips?
Drop us a line, we’d love to help.