Shipping Policy
To make sure your package reaches you without a hitch and within our specified delivery time frames, please ensure that your address is entered accurately, including all necessary details. Using the right abbreviations, providing correct street numbers, building or apartment numbers, and including route information (if applicable) is vital for a timely delivery. Please note that we cannot be held responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is inaccurate or entered incorrectly during the purchase process.
Shipping Destinations
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North America: United States (the lower 48 States)
Enjoy seamless delivery to these destinations as we bring Harmos right to your doorstep.
Shipping Costs & Delivery Times
Please note that tax policies may differ across various regions. Customs or taxes based on local policies may be applicable in other countries. Customers are responsible for all costs incurred during or after shipping, including cross-border duties, taxes, and other related charges.
For any inquiries or assistance, feel free to reach out to our customer service support at harmossmoke@gmail.com. We appreciate your support!
Return Charging
For returns or exchanges not caused by product quality issues, you will be responsible for the return logistics costs.
Important Information
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The logistics information above does not apply to pre-order items.
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If the delivery fails due to an incorrect address, resulting in the product being returned by the carrier, and if customers issue a return, customers will be responsible for covering double the return shipping costs: the initial return due to the undeliverable address, and the costs for the non-quality-related return.
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We don’t accept PO.BOX as delivery address, please DO NOT fill in an PO.BOX address.
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Once your order is dispatched, you'll receive an email containing tracking details for your convenience.
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The estimated delivery times mentioned in the table Shipping Costs & Delivery Times are provided by the carrier. During the shipping period, various uncontrollable factors may cause the actual delivery time to be longer than the estimated delivery times stated in the table (Earthquakes, strikes, tsunamis, tornadoes, etc.). Harmos is not responsible for any consequences arising from this.
Delivery Claims
In the event of a non-delivery or if your tracking information indicates that the carrier delivered the package but you haven't received it, kindly reach out to us within 10 days to initiate a claim.
Contact our support team at harmossmoke@gmail.com, and we'll guide you through the claims process, collaborating with the carrier on your behalf. Please be aware that the claims resolution may take up to 60 days, depending on the shipping carrier utilized.
We Started Harmos To Bring Professional Smoke Flavor To Every Backyard Grill
We Started Harmos To Bring Professional Smoke Flavor To Every Backyard Grill
BORN FROM A LOVE OF FLAVOR
It began with a simple idea: blending real spices into wood pellets to revolutionize home BBQ forever.
SMOKE IS THE SOUL OF BBQ
Our mission is to help you unlock bold, authentic flavors that bring friends and family closer together.
PURITY IN EVERY PARTICLE
We source 100% natural wood and spices, ensuring a safe, clean burn for your family meals
Get In Touch
Have questions about our flavors or need grilling tips?
Drop us a line, we’d love to help.