Harmos BBQ Return Policy

Harmos Return Policy

The rules below apply to all orders placed at harmosgrill.com.

1. Return window
You may request a return within 30 days after delivery.

2. Eligibility
• Quality issues, wrong items, or shipping damage: returnable even if opened. Send photos or a short video.
• Change of mind: unused, unopened, original packaging, with proof of purchase.
• We cannot accept returns after the 30-day window, or items that do not meet the conditions above.

3. How to start
Email harmossmoke@gmail.com before you send anything back. Include your order number, reason, and photos or video for quality/damage claims. We will reply with approval and the return address. Returns shipped without prior approval may be refused.

4. Who pays return shipping
• Quality issues, wrong item, or shipping damage: paid by Harmos.
• Personal reasons: paid by the customer.

5. Original outbound shipping
• Quality issues, wrong item, or shipping damage: we refund the product price and the standard shipping you actually paid.
• Personal reasons: product price only. Outbound shipping is not refunded.
• If the order had free shipping, outbound shipping is not refunded.

6. Refund timing
After we receive the return and complete inspection, we issue the refund within 5 business days to the original payment method. Banks typically take another 5–10 business days to post the credit.

7. Damaged or missing packages
Contact us as soon as you notice damage. If tracking shows delivered but you did not receive the package, email us within 10 days of the delivery date.

Questions? Email harmossmoke@gmail.com
Harmos Inc